Shipping & Delivery Policy

Last updated: March 27, 2026

This Shipping & Delivery Policy is part of our Terms & Conditions and should be read alongside them:
affinityeg.com/termsandconditions

Shipping Options

We ship orders using trusted carriers:

USPS
UPS

Some products may ship directly from a manufacturer or third-party supplier.

Processing Times

Orders are typically processed within 1–3 business days unless otherwise noted
Orders are not processed on weekends or holidays

Delivery Times

Delivery times vary based on location and shipping method.

Please note:

All delivery dates are estimates
Delays may occur due to carrier issues, weather, or other factors outside our control

Shipping Fees

Shipping costs are calculated at checkout based on:

Order weight and dimensions
Destination
Selected shipping method

Freight & Large Item Deliveries

Some products may ship via freight carrier due to size or weight.

Important delivery requirements:

Customers must inspect all freight shipments at the time of delivery
Any visible damage must be noted with the carrier before signing
Signing for delivery without noting damage confirms the shipment was received in good condition

Additional details:

Freight deliveries may require scheduling
Liftgate service may not be included unless specified
Customer is responsible for ensuring the delivery location is accessible

Failure to follow these steps may affect the ability to file a damage claim.

International Shipping

We currently ship internationally to:

Canada

Please note:

Free shipping does not apply to international orders
Customers are responsible for any duties, taxes, or import fees
We are not responsible for delays caused by customs

Delivery Responsibility

Once an order has been shipped and is in the carrier’s possession:

We are not responsible for carrier delays
We are not responsible for lost or stolen packages marked as delivered

If an issue occurs, please contact the shipping carrier directly.

Returns & Related Questions

For return-related questions, please visit:
affinityeg.com/returns

Contact Us

If you have any questions about shipping:

Phone: (636) 358-2071
Email: contact@affinityeg.com
Contact Form: affinityeg.com/contact